Assist management with the training of associates and provide input about associate performance for Customer Service & Sales Associates as well as direct execution of Customer Service & Sales Associate responsibilities such as selling and servicing customers, providing customer assistance and ensuring merchandise replenishment needs are met in order to deliver a positive customer shopping experience.

- Ensures customer care and selling are #1 priority * Knows the store, services and location of merchandise.Tours area of responsibility and prioritizes jobs that need to be completed.Assists in identifying and resolving issues * Understands financials for the business including sales, gross margin and waste.Displays strong skill sets in use of the RMU * Makes eye contact, smiles and greets all customers that come within 10 feet.Demonstrates 'take the customer to the merchandise' policy.Assists customers in handling and solving customer needs, issues or complaints * Utilizes available reporting to help maximize sales and reduce shrink * Monitors shrink; takes appropriate action to minimize waste.

Follows corporate guidelines relating to MC&C and known loss merchandise.Demonstrates good use of EAS by applying sensors on designated items and ensuring tags are deactivated as goods are sold * Demonstrates strong skill set in suggestive selling techniques.Uses PA system effectively * Ensures that promotional programs are maintained, signed and replenished for the entire event * Checks discounted clearance merchandise weekly and ensure that items are properly ticketed * Ensures that layouts are set and labeled and unit integrity verified upon completion of layout * Meets or exceeds the daily and hourly sales goals established for the Ladies, Fashion Accessories, and Kids departments * Completes the Counter Detail Program per the weekly schedule * Uses visual merchandising presentation to drive sales and maximize gross margin dollars * Understands the importance of pricing accuracy to prevent waste * Monitors Top 500 List and works with the Assistant Store Manager to prominently display merchandise for maximum sales results * Keeps up to date on product knowledge, trends and seasonality that impacts assortment and merchandising * Assists in training fellow associates and ensures completion of compliance training of all department associates.

Uses the 4-Step process to train associates:
Tell, Show, Watch and Support * Sets goals for softlines associates and hold team accountable * Gives clear direction on prioritized tasks for softlines associates * Understands apparel standards in regards to rack and wall merchandising, colors, styles and signing * Able read and follow basic and seasonal layouts * Able to merchandise appropriately with low, medium and high inventory levels * Must be 18 years of age or older

Associated topics:
buyer, display, inventory, purchase, raw material, ship, shipment, store, supplier, supply chain

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